Terms and conditions

2.1 The responsibilities for the fulfillment of these Terms and Conditions are allocated as follows:
- “JustCasino.io” (“Brand”, “Website”, “Company”, “We”, “Us”, “Our”) – provider of the facilities and services used by the User for entertainment purposes; - “User” (“Player”, “Account holder”, “You”, “Your”) – end user, participant in services and facilities offered by the Company;
Our General Terms and Conditions (“Terms”), as detailed on the Website, constitute the binding agreement between the Company and its Users.

2.2 By accepting these Terms and Conditions, you acknowledge that participating in games of chance carries the inherent risk of financial loss. The Company shall not be held accountable for any damages or losses arising from your use of our services.

2.3 The Company disclaims all liability for any direct, indirect, incidental, consequential, or special losses, expenses, or damages incurred from the use of the Website or participation in its games. By using the Website, you agree to fully indemnify and hold harmless the Company, including its management, employees, partners, and service providers, from any costs, expenses, losses, damages, claims, or liabilities that might arise from your use of our services.

2.4 The Company disclaims liability for issues related to hardware or software malfunctions, interruptions or losses in your Internet connection, or any other technical problems that might impede your access to the Website or disrupt your gameplay.
Furthermore, neither the Company nor its management, employees, partners, or service providers guarantee that the software or the Website will meet all purposes, be error-free, or maintain uninterrupted accessibility.

2.5 Any information or guidance provided by our customer support team is intended for assistance and clarification purposes only and should not be interpreted as a modification or waiver of these terms. It is the User's responsibility to carefully review and adhere to the Terms and Conditions governing their interactions with the Company.

2.6 You acknowledge that the Company has the sole discretion to determine any violations of these Terms and Conditions, which may result in actions or sanctions as outlined in the Terms and Conditions.

3.1 The Website accepts Users only from those countries and geographic regions where online gambling is allowed by law. Your registration and consent to the Terms and Conditions confirms that you are solely responsible for participating in games of chance offered by the Company and do not breach laws applicable to you in the local jurisdiction.

3.2 Should you breach the Restricted Countries Policy, the Company does not guarantee the availability of a refund in case you manage to complete payment in breach of the Policy.

3.3 Users from the following countries and their territories are not allowed to deposit and play real money games:
United States of America, United Kingdom, Netherlands, Spain, Italy, France, Germany, Poland, Belarus, North Korea, China, Belgium, Portugal, Bulgaria, Curacao, Cyprus, Georgia, Gibraltar, Greece, Guernsey, Isle of Man, Israel, Jersey, Taiwan, Russia.

4.1 By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website.

4.2 Some games may be unavailable in certain jurisdictions, as required by the policies of game providers, which may change from time to time.

4.3 The Company reserves the right to terminate and/or change any games or events being offered on the Website.

4.4 In the unlikely case where a wager or bet has been confirmed or a payment is performed in error, the Company reserves the right to cancel all wagers accepted containing such an error, and/or to correct the mistake by re-settling all the wagers or bets at the correct terms that should have been available at the time that the wager or bet was placed in the absence of the error.

5.1 By using the Website’s functionalities and services, you confirm being of age (18 or older) as required by applicable laws and regulations.

5.2 You shall ensure that the personal details provided within your Account are real, accurate, and kept up to date.

5.3 By applying to register an Account, you warrant and represent:

• To be a physical person;
• To be acting on your own behalf and in good faith, and not in bad faith or on behalf of another party, individual, organization, entity or interest;
• Not to be subject of limited legal or cognitive capacity;
• Not to use the Website or its services if it is illegal in your country of residence, or otherwise restricted for you to open an Account;
• Not to be currently classified, diagnosed, defined or self-defined as a compulsive or problem gambler, and/or be included (whether voluntarily or involuntarily) on any register or database of excluded players;
• Not to be employing or making use of any system, strategy or information meant to exploit, break, misuse, or take advantage of the Website or Company’s other services, facilities, partners, providers;
• Not to be participating in criminal, illegal, or similar irregular practices, and not to be making use or involving the Account with such activities;
• To be using the Website for personal entertainment purposes, and not using the Website or the Account as part of any attempt towards income or commercial use;
• To be meeting any other requirements outlined in these Terms and Conditions.

5.4 An Account must meet our internal security standards for the registration to be valid. Security standards may be changed or improved at any point in time, and may be implemented retroactively to previously registered Accounts.

5.5 You shall not provide access to your Account to any third party individual or entity, voluntarily or involuntarily. It’s the User’s sole responsibility to maintain reasonable security of their credentials and devices to ensure that third parties do not access, or receive access, to the User’s Account. Any action (including but not limited to: logins, actions, uploads, exchanges of communications, bets placed, payments) made by the Account must be only for the benefit of the individual described by the Account’s details. Furthermore, any action made by the Account shall be considered the User’s responsibility.

5.6 Each individual User can create only one (1) Account with the Website. It is your complete responsibility to ensure that you do not open multiple Accounts on the Website, regardless of the status of any previous Account they may have owned previously, unless explicitly instructed and confirmed by the Website’s representatives.

5.7 Multiple Accounts, as determined by the Company to be part of a group connected to the identity, ownership, or control of a single party, may be all subjected to the sanctions and actions taken on just one of the accounts of the group.

5.8 Any funds processed, held, to be received by, or to be sent from an Account must be in a currency supported by the Website. The Company is not responsible for funds lost due to the use of unsupported currencies and/or cryptocurrency networks.
In case of missing deposits, the Company may assist the User with recovering their funds, and reserves the right to charge a service fee when justifiable.

5.9 The Company is not a financial institution and must not be treated as such. Your Account will not bear any interest and no funds conversion or exchange services will be offered to you at any time.

5.10 If you have not taken any action on your Account for at least 120 days (including but not limited to login activity or transactions), your Account will be considered “dormant” (inactive).
The Company reserves the right to charge any dormant Account a monthly administrative fee of a minimum 10 EUR (or an equivalent amount in your Account active balance currency), as long as your Account stays in dormant state and has a positive balance.
By submitting the consent with these Terms and Conditions, you authorize the Company to debit this fee from your dormant Account at the beginning of the month following the day on which your Account has obtained the “dormant” status.

6.1 The Company may ask you to complete verification procedures for your Account at any point in time, in order to meet regulatory, legal, internal security or anti-fraud requirements.

6.2 You authorise the Company to conduct any identification, document, credit or other reviews that may be required for verification purposes.

6.3 The Company reserves at its sole discretion the right to conduct further verification procedures on your Account, even if other verification procedures were previously successful. This may include additional, alternative, or different documents, similar documents with higher standards of quality or validity, or other non-standard methods of verification.

6.4 You agree to cooperate with the Company and its representatives in providing any information that may reasonably be needed for such procedures.

6.5 In absence of contacts, updates or uploads from you, or in case of your continued refusal to complete the requested procedures, the Company shall have the right to consider your account “unverifiable”.
An unverifiable Account may be suspended, all winnings or bonuses present on the account may be voided, and all funds may be withheld from payment.

7.1 All deposits are subject to a minimum deposit amount, outlined in the ‘Payments’ page. Failing to meet the minimum deposit amount requirement may result in unsuccessful payments, missing deposits or lost funds. The Company declines any liability from any unsuccessful payment.

7.2 Funds obtained with ill-gotten means or in violation of any of the Terms and Conditions may be retained by the Company.

7.3 Deposit limits cannot be applied to cryptocurrency deposits.

7.4 Any deposit has a 3x wagering requirement: you must place bets equal to at least three times the deposited amount, before the withdrawal of any funds connected to this deposit is available.
In cases of withdrawals containing non-wagered funds, the Company has the right to refuse the withdrawal or charge a fee for the processing.

8.1 All withdrawals are subject to a minimum withdrawal amount, outlined in the ‘Payments’ page. Failing to meet the minimum withdrawal amount requirement may result in the Website or Company rejecting your withdrawal request.

8.2 Any payment sent to or received from the Company, as part of any financial transaction in your Account, may be higher or lower in amount than displayed at the time of transaction in your native currency, due to currency conversions on the side of your bank and/or the Company’s payment processing systems. The User shall not consider the Casino responsible for these added costs.

8.3 The Company reserves the right to require that your Account may be verified according to our Account verification policy, and/or reviewed against our internal security and Anti-fraud policy, prior to processing withdrawals.

8.4 Any refund or withdrawal may be held for the time needed to complete verifications and reviews. In case the User has been found in breach of the General Terms and Conditions or (when applicable) Bonus Terms and Conditions: the withdrawal may be refused, the winnings may be partially or totally voided, and the Player Account may be terminated.

8.5 Users are subject to a maximum withdrawal amount limit per calendar day/week/month, starting at 00:00 and ending at 23:59 UTC (Coordinated Universal Time):

• 4000 EUR, or equivalent in local currency or cryptocurrency, per day;
• 8000 EUR, or equivalent in local currency or cryptocurrency, per week;
• 30000 EUR, or equivalent in local currency or cryptocurrency, per month;

8.6 The equivalent value in local currency or cryptocurrency shall be based on the average exchange rate against EUR for the relevant UTC calendar day of the transaction. Exchange rate data will be sourced from reputable providers such as XE.com or equivalent platforms.

8.7 If the requested amount exceeds the limits, funds requested for withdrawal may be paid out in installments or be returned to the User’s Account balance.

8.8 Payment method limits may apply separately to the Website’s withdrawal limits.

8.9 Users are subject to a maximum cumulative daily profit limit (excluding any progressive jackpot wins) in any daily period (00:00-23:59 UTC) of USD 50,000 (or currency equivalent).
Any excess profits, including profits carried over in subsequent days, may at our discretion be voided entirely.

8.10 Limitations in maximum withdrawal amount and maximum cumulative daily profit are present at all times.
However, different Terms for the aforementioned limits may be specified in the Terms and Conditions of specific events, specific promotions, or specific individual offers at the Company’s initiative and discretion (including but not limited to “VIP” Account status).

8.11 You are fully responsible for any cryptocurrency wallet details provided by the User to the Company. The company shall not be liable for any cryptocurrency payment lost due to incorrect details.

8.12 You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.

9.1 The Company has a strict policy against unauthorized activity, and utilises sophisticated tools and systems for the prevention, detection and sanctioning of unauthorized behaviours.
A non-exhaustive list of behaviours not allowed under this policy is the following:

• Not meeting criteria for Account registration or verification;
• Attempting to circumvent restrictions on your Account, whether self-imposed or imposed by the Company;
• Identity fraud, forgery of documents, impersonation, providing misrepresenting or false information;
• Payments fraud, chargeback procedures or denial of payments, money laundering, third party funding, using stolen or fraudulent payment details;
• Depositing funds originating from criminal and/or other unauthorised activities;
• Collusion with other Users, other Accounts and/or external third parties;
• Utilisation of software or strategies to gain an advantage;
• Exploitation of products, software, websites, service functionalities, bugs, loopholes;
• Betting on fixed outcomes, being in possession and/or making use of relevant insider or confidential information;
• Bonus abuse, including but not limited to the breach of the Website’s Bonus Terms and Conditions;
• Fraudulent action against other entities;
• Defamation, use of public communications channels in bad faith;
• Becoming bankrupt in their country of residence;
• Any other violation of the General Terms & Conditions that is not explicitly defined in this list;

9.2 Third party funding of an Account is strictly prohibited, this includes but is not limited to:

• Make any use of any third-party owned payment method in the Account, including but not limited to parents, friends, or businesses; this applies even if the User has the authorization of the third party individual, or ownership or entity, in regards to making use of the payment method;
• Depositing funds received by a third party, for the purpose of making use of the Website’s services on their behalf;

9.3 Attempting to circumvent restrictions on your Account using tools or strategies, including but not limited to creating other Accounts at your name or at a third party’s name, or using software to misrepresent, is strictly prohibited and may lead to winnings being voided.

9.4 Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. You agree to report to the Company any error or incompleteness immediately. Should you fail to fulfill such obligations, the Company has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

9.5 If the Account has withdrawn funds that have been deemed to not belong to the Account, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. You are obliged to notify the Website or Company of any event of incorrect crediting within 24 hours from the event by email.

9.6 If the Company reasonably considers at their sole discretion that an unauthorized, fraudulent, unfair, or in bad faith event may have occurred or is likely to occur, or if the company found a User or Account in violation of these Terms and Conditions, the Company reserves the right to take actions or impose sanctions that include but are not limited to:

• Suspending or permanently restricting an Account from Website functionalities, offered products, promotions and events, or eligibility to services offered by the Company;
• Halting payments and/or suspending or voiding all winnings, payouts, bonuses, benefits, gains, returns and agreements to the Player;
• Restrictions on communication channels
• Terminating and/or changing any games or events that were proven to be manipulated to restore the gameplay to a pre-violation state.
• Considering the User liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by the Company arising as a result of or in connection with the User’s fraud, unauthorized actions, or criminal acts.
• Enforcing the obligation to return any funds which the Users in connection with the unauthorized action have withdrawn, and/or the Company reclaiming any funds beyond voiding winnings or bonuses to compensate any losses suffered due to your actions in breach of our Terms and Conditions.
• Voiding funds originating from Player’s deposits in cases when the User is found liable of losses suffered by the Company.

9.7 The User shall be informed of when the Company applies a limitation or restriction, or requests information or documentation to the User, due to an ongoing security check.
In cases when there are reasonable suspicions that the action of informing the User may pose a risk or a threat to the Website’s investigation or operations, the Company has the right to not disclose, refuse the disclosure, or deny the existence of any applied limits, restrictions or ongoing security checks on the User’s account.

9.8 While any security check is ongoing and before it reaches a conclusion, the Company may take any action aimed at minimizing the Account’s potential risk; Including but not limited to applying Account restrictions and halting payments.

9.9 The Company reserves the right to not provide detailed information to affected Users or Accounts of the findings and evidence discovered as part of any security review;

9.10 Any relevant information (including but not limited to the User’s identity) may be shared with the police and other appropriate authorities. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the User.
Criminal charges may be brought against any Users, individuals or entities who have committed fraudulent events towards the Company or attempted to do so.

10.1 The Company provides all Users with a designated procedure for submitting claims, complaints, or disputes. Users must contact Customer Support through the available support channels to initiate this process.
Upon receipt, the matter may be reviewed and assessed by the relevant internal department where required. The Company will make reasonable efforts to investigate and respond to all cases as promptly as possible.

10.2 All disputes which may arise between you and the Website, including their successors in title under general or special title as a result of these Terms and Conditions or as a result of further agreements and other acts in connection with these Terms and Conditions, shall be settled exclusively by arbitration in Curacao and in accordance with Curacao Civil Procedure Rules.